FREQUENTLY ASKED QUESTIONS
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Ranch Hand will honor any merchandise returned in original condition which has not been worn, installed or used. The product must be returned within 21 days or less from date of invoice. Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order. All returns must be initiated through Ranch Hand's customer service department so that a Return Goods Authorization (RGA) number can be issued.
Customer Service can be reached at 800.366.9712 and must be contacted before sending a product back. Department hours are 8 a.m. - 5 p.m. (CST). When packaging your parts for shipping, write the RGA number on the outside of the packaging in large, easily visible letters, and include a copy of the original invoice in the package. Returned goods shipped freight collect to Ranch Hand will be refused.
Online Orders (Parts Via) FAQs
Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in.
Vehicle Warranty: When ordering parts and accessories for vehicles still under the manufacturer's warranty, it is the vehicle owner’s responsibility to ensure that the warranty will not be adversely affected by the installation of these parts. If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering. We cannot accept return requests for parts due to vehicle warranty issues.
Warranty Parts: Please refer to the warranty documentation shipped with the product’s packaging. We reserve the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer's instructions, subjected to improper handling, packaging, or shipping by the customer
- Ship to Home orders: Consumer will email or call the established Ranch Hand Parts Via email/phone number and request an MRA. Parts Via customer service reps will provide the respective MRA number and additional return instructions.
For full policy and return instructions, visit: : https://ranchhand.partsvia.com/about-us/return-policy